Privacy at a glance
The Insure Health Now iPhone app has no member account, advertising, cross-app tracking, connected claims service, carrier submission, or payment feature. Insure Health Now does not receive the information you enter in Claim Help or the choices you make in Memory Activities, the coverage quiz, or the wellbeing check-in.
If you choose to enable Company Notifications, Apple Push Notification service (APNs) and OneSignal process the limited notification information described below.
Information kept only in the current app session
Memory Activity cards, quiz answers, the quiz result, and the daily wellbeing choice are held only in the app's temporary on-device memory for the current session. The app does not upload these choices or use them for advertising, eligibility, coverage, or medical decisions.
Claim Help entries are also temporary. Closing Claim Help or ending the app session removes that temporary view state. The app does not save the entries to an account or send them to Insure Health Now, a carrier, or a hospital.
Documents and health information
If you choose a document in Claim Help, the app displays the selected filename only. The app does not read, upload, retain, or send the file's contents.
Do not enter diagnoses, Social Security numbers, banking information, Medicare numbers, or other sensitive information into Claim Help. The app is not medical advice, an emergency service, or a guarantee of coverage or payment.
Contacts, calls, and website links
The optional contact feature sends only the public Insure Health Now organization name, phone number, and website to Apple's new-contact editor. The app does not read, search, collect, or upload your existing contacts. Nothing is saved unless you choose Done in Apple's editor.
When you confirm a call or open a website link, iOS hands the action to the Phone app or your browser. Apple and the services you choose to open may handle information under their own privacy policies.
Notifications
Company Notifications are optional. The app explains the feature before you opt in and, when needed, iOS asks for notification permission. The app configures OneSignal to require privacy consent. OneSignal notification processing is enabled only after you choose Allow Company Notifications. If you previously opted in, processing resumes when the app opens until you turn it off.
When enabled, OneSignal processes a pseudonymous OneSignal user and subscription identifier, the app-specific APNs push token, notification and opt-in status, device and connection information, operating-system version and model, app and SDK versions, preferred language, and time zone. OneSignal also processes app session count and duration and notification delivery and open interactions. The identifiers and technical information support notification delivery and app functionality. Session and notification interaction information is used for analytics.
Insure Health Now does not attach or send your name, phone number, email address, member account, Medicare number or MBI, MAPD plan, policy, coverage, claim, hospital, diagnosis, or other health information to OneSignal. Insure Health Now does not use the notification information for third-party advertising, cross-app tracking, or sharing with a data broker.
The OneSignal SDK included in this version can automatically observe a completed Apple StoreKit purchase transaction after notification consent and can send its product identifier, quantity, price, and currency to OneSignal for analytics. This app currently offers no purchase, payment, or in-app-purchase feature and does not intentionally create such transactions. The App Store privacy information discloses Purchase History because this capability is present in the submitted SDK.
You can choose Turn Off Company Notifications in the app. This opts the device out of OneSignal delivery and withdraws OneSignal SDK consent for future processing on that device. You can separately control alerts in iPhone Settings. Turning notifications off does not necessarily delete records already held by OneSignal. To ask about or request deletion of notification records, call 1-877-561-7621 or use the App Support page.
Website support requests
The app links to this website for support and privacy information. Information you voluntarily submit through the website is covered by the separate Website Privacy Policy. Avoid including health, Medicare, financial, or claim information in a website callback request.
Retention and security
Claim Help entries, selected filenames, quiz answers, wellbeing choices, and Memory Activity state are not transmitted to Insure Health Now and are not retained on an Insure Health Now server.
If you enable Company Notifications, OneSignal stores the notification subscription, technical, session, and interaction information described above on Insure Health Now's behalf. Insure Health Now and its service providers retain that information only as reasonably necessary to operate and secure the notification service, honor opt-out and deletion requests, meet legal obligations, and resolve disputes. No internet transmission, service, or device can be guaranteed completely secure.
Children's privacy
The app is intended for adults and older adults and is not directed to children. We do not knowingly collect children's personal information through the app.
Your choices
You may choose not to enter information, select a document, save the Insure Health Now contact, place a call, open a website, or use an optional activity. You control contact saving and external actions through Apple's interfaces.
You may use the rest of the app without enabling Company Notifications. You may turn notifications off in the app, manage alert permissions in iPhone Settings, and contact us to ask about or request deletion of notification records.
Contact us
For an app privacy question or request, call 1-877-561-7621 or use the App Support page. Please do not include sensitive health, Medicare, financial, or claim information in a website request.